General
How can I create an account?
You can create your account by clicking on the account icon on the top right of our site, or by clicking on the my account link at the bottom where it says register!
I'm having a problem with the payment page, what should I do?
If you encounter any error on the checkout page, you can clear your browser's cookies, retry ordering from a different browser, contact live support or Contact us You can contact us by filling out the form!
The product is out of stock. What should I do?
In our out-of-stock products, you can be notified as soon as our products are back in stock by clicking the notify when available button in the products or the allow notifications button on the top left of your screen
How can I use my discount code?
You can activate your current discount code by entering your discount code in the "discount code" field on the payment page.
Delivery
When will my order be given to cargo?
All your orders placed before 15.00 on the same day will be shipped on the same day. (Same day delivery option is available within Istanbul)
What is the shipping fee?
Free shipping on all orders within Turkey!
How many days is the delivery time?
Depending on the shipping company, your orders will reach you between 3-5 days after they are shipped.
Returns and Exchanges
How can I return my order?
With the invoice of your order, you can return it within 14 days, free of charge, if there is no damage to the product!
Is there any possibility of change?
Yes! You can contact us for free exchange.
I returned my order. When will I get my money back?
The reflection of the refund on your card or account may vary depending on the period determined by your bank. This period is 2 for credit cards and 8 business days for debit cards.
